Widerrufsrecht

Please refer to our Shipping Policy (velbeautique.com)

Return & Refund Policy

Last updated: April 2026

Right of Withdrawal (EU Customers)

In accordance with EU consumer protection law, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

To exercise this right, please contact us at [your email address] before the 14-day period expires.

Conditions for Returns

To be eligible for a return, the item must be:

• Unused and unopened
• In its original packaging
• Free from damage caused by the customer

⚠️ For hygiene reasons, opened or used cosmetic and skincare products cannot be returned, unless the item is defective or damaged upon arrival.

How to Return

1. Contact us at [your email address] with your order number and reason for return.
2. We will provide you with return instructions within 2 business days.
3. Ship the item back to the address provided.
4. Return shipping costs are the responsibility of the customer, unless the item is defective.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 14 days to your original payment method.
• Partial refunds may be issued for items that are not in their original condition.

Defective or Damaged Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost.

Non-Returnable Items

The following items cannot be returned:

• Opened or used beauty/skincare products
• Items purchased on sale or with a discount code
• Gift cards

Contact Us

For any questions regarding returns or refunds, please reach out to us at: 📧amirenferadi@90gmail.com

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