Versand

(velbeautique.com/policies/refund-policy) for full details.

Shipping Policy

Last updated: April 2026

Processing Time

All orders are processed within 2–5 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Destinations

We ship to Germany and all EU member states, as well as selected international destinations.

Estimated Delivery Times

Germany: 5–10 business days
European Union: 7–14 business days
International: 14–21 business days

Please note: Delivery times are estimates and may vary due to customs processing, carrier delays, or high-demand periods.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment via the carrier's website.

Customs & Import Duties

For orders outside the EU, customs duties and import taxes may apply. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Lost or Delayed Shipments

If your order has not arrived within the estimated timeframe, please contact us at [your email address] and we will investigate the matter promptly.